Refund & Cancellation Policy

Order Changes and Cancellations

If you need to change or cancel your order, please email us as soon as possible at support@gothnook.com. Include your order number and the email address used at checkout.

We will review the current order status and confirm whether the requested change or cancellation is still possible. Once an order has entered processing or has been shipped, we may no longer be able to cancel it.

If a cancellation is approved, any eligible refund will be returned to the original payment method. Processing times may vary depending on your payment provider.

For orders that have already shipped, please refer to our Return Policy. Do not send products back without contacting us first. We will provide the applicable return instructions and return address by email.

Contact: support@gothnook.com