Do I need to have an account to order? No, guest checkout is available for your convenience. Creating an account unlocks exclusive perks for building block collectors: faster checkout, easy access to your order status & order history, plus early notifications for new brick set releases and limited promotions.
How do I know that my order has been successfully submitted? You will receive a confirmation email that includes your unique Order Number and full purchase details.
What are your payment options? We accept major credit cards including MasterCard, Visa, American Express and Discover, alongside PayPal and Apple Pay.
How secure is my online order? When paying by credit card, all your data is entered on an SSL-secured webpage. Your information gets SSL encrypted and transmitted directly to our credit card processor. Your card details and transaction will then be verified and approved. We do not store your full credit card information on our servers.
Is it safe to use my credit card on your website? To guarantee secure checkout, our site uses a trusted payment gateway. All sensitive data is protected with AES-256 encryption for safe credit card transactions.
How do I make payments using PayPal? PayPal is a simple online payment method. Once you finish adding building block sets to your cart and are ready to check out, click the “PayPal” button. You will be redirected to PayPal’s page. Please enter your details accurately for smooth, hassle-free payment.
Are there any exchange rates? All transactions are processed in US Dollars. If your credit card uses another currency, your final order amount will be calculated based on the exchange rate applied by your card issuer on the day the transaction is processed.
When can I expect to receive my shipment?Most orders are processed within 3-7 business days after payment is confirmed. For customized products, pre-sale products, or products that require additional preparation, processing may take an additional 3-5 business days.Estimated shipping transit time is 7-14 business days after dispatch. Order processing time and shipping transit time are separate.
How can I track my order? Your shipping confirmation email will contain a tracking number. Use this number to track your parcel at www.17track.net.
Which countries do you ship to? We ship worldwide. If your location cannot be supported by our logistics network, we will promptly notify you and adjust your order accordingly. For the full list of shipping destinations, email us at support@gothnook.com.
What if there are items missing or incorrect products when I receive my order? If items are missing or you receive the wrong building block set, please reach out to us at support@gothnook.com. Kindly provide your Order # and supporting photos (image size under 1MB). We will reship the correct item to you at no additional cost. You may keep the incorrectly shipped item as our gift, no return required!
I would like to change my items ordered. What should I do? Order modifications are permitted only before 11:00 PM PDT (GMT-7) on the same day your order is placed. Contact us via support@gothnook.com to request changes.
How can I change my Shipping Address? Address updates can only be requested before 11:00 PM PDT (GMT-7) on the same day you place your order. Please email support@gothnook.com to submit your address change request.
What is your return & exchange policy? Please review our dedicated Return Policy page for full terms. Our support team aims to reply within 24 hours on weekdays and within 48 hours on weekends & holidays. We will get back to you as quickly as possible.
How to return your item? Please contact our support team at support@gothnook.com for return instructions.
Is my personal information kept private? All personal data you share with us remains private and confidential. We will never share, rent or sell your personal information without your explicit consent, unless legally required.
